After ordering online, you will receive an email confirmation containing your order details, as well as an email directly from FINEPRINT co, to the email address you have specified on your account. We will normally confirm receipt of your order within 24 hours of ordering.
FINEPRINT co will always ship your framed art prints via a trusted Art Courier which can take up to fourteen (14) days depending on when the order was placed. FINEPRINT co can arrange faster shipping from other couriers, however, this service does not offer insurance on any damages or lost products.
Unframed prints are sent via a rolled tube within five (5) days of the order being placed. These are generally sent via Australia post.
Prints associated with Getty Images Gallery (Slim Aarons) are printed in London by Getty Images. This can add an extra three (3) weeks to any estimated shipping times.
If you wish to query a delivery please contact us at firstname.lastname@example.org or via the Contact us page.
FINEPRINT co will offer returns on any framed or unframed prints damaged in transit where delivery has been arranged by us using our prefered art courier. If damage has occurred a return lodgement must be placed within three (3) days of delivery.
To do this simply contact us via our contact page or email: email@example.com with the order number and images of the damaged print.
FINEPRINT co does not offer returns or refunds where the client has asked for special delivery via a non-art-courier.
Please choose carefully as we do not operate a refund or exchange policy for “Change of Mind" Returns.
Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing.
It is important to ensure that any handling does not cause damage to your work- avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.